Frequently asked questions about the tuition payment plan
Do you have questions about paying for school? A tuition payment plan administered by Sallie Mae may be just what you need!
About Payment Plans
Enrolling in a Payment Plan
Managing Your Account
About Payment Plans
Is a payment plan a loan?
A tuition payment plan is an interest-free* installment option offered by your school
and administered by Sallie Mae. The plan takes your school bill and splits it into
smaller amounts, payable over a number of months. Payments are made using your current
income or savings.
Are there fees associated with a Tuition Payment Plan?
A nonrefundable application fee is charged at enrollment. Other fees may be charged
if a monthly payment is not made by the due date or if a payment is returned for
Can international students use the tuition payment plan?
International students can use the tuition payment plan. However, to enroll, you
must obtain your school-assigned identification number from your school. Please
note that all tuition payments must be made in U.S. dollars from a U.S. bank.
Who do I call with questions?
Call 800-635-0120 to speak with a customer service agent in our Kileen, TX
contact center Monday through Friday, from 8am to 9pm EST.
Who can call with questions or payment information?
We can only speak with the bill payer and any authorized caller that the bill payer
has specified on the account. You can add an authorized caller during enrollment
or in your profile on Manage Your Account.
Enrolling in a Payment Plan
How do I enroll in a payment plan?
Enrollment in nearly all payment plans can be completed in just minutes online at
What does "Your school
has special requirements" mean?
Schools occasionally create special requirements for plan enrollment that may prevent
you from enrolling in a tuition payment plan at a given time.
What if I do not see a payment
plan listed for the semester I am attending?
This may mean that the payment plan you are looking to enroll in is not available
for online enrollment at this time.
If my school offers more than one payment
plan, which one do I choose?
Carefully read the plan name to determine which plan is best for you. For example,
if you have the option to enroll in a 3-Pay Summer MBA Plan, a 5-Pay Fall Plan and
a 10-Pay Annual Plan and are enrolled in the fall semester only, you should select
the 5-Pay Fall Plan. If you are an MBA student enrolled in a summer program, select
the 3-pay Summer MBA Plan. If you are enrolled in the full academic year or plan
to pay the cost of the academic year through the payment plan, select the 10-Pay
What do you mean by "plan amount"?
The plan amount is the total amount you want to pay to the school using the tuition
payment plan. You can include all or any portion of the amount billed to you by
the school for tuition, room and board, fees, and other education costs. Personal
expenses, books, and travel costs are not usually included in the plan amount. Your
plan amount should cover your entire enrollment period (semester or annual). Once
you have determined how much you want to pay, the plan amount will be divided by
the number of months in your selected plan to calculate your monthly payment.
What is an Authorized Caller?
An authorized caller is an individual you have authorized us to speak with regarding
your account. This person can call in to make payments or obtain basic plan information
such as your balance, monthly payment amount, due date, etc. Your Authorized Caller
cannot increase or decrease your plan amount and cannot sign disclosures on your
behalf. If you do not specify an authorized caller, we can only provide account
and payment information to the bill payer.
What is the "amount due today"?
When you enroll in the payment plan, you are required to pay a non-refundable application
fee to use the plan and, for some plans, you are also required to make an initial
tuition payment in order to open the account. The amount due today is the total
amount of the application fee, the required initial payment and any other charges
that may be required to activate your account.
What should I do if I cannot see the PDF validation?
If you cannot view the PDF validation, check to see if you are using the latest
version of Internet Explorer. If you are and you still cannot view the PDF validation,
check to see if you are using the latest version of Adobe Reader. You can download
the most current version of Adobe reader at http://get.adobe.com/reader.
Can I use the plan if I do not accept or sign each agreement?
No. You are required to accept and/or sign all agreements in order to complete your
enrollment. The disclosures are provided to ensure that you understand terms and
conditions associated with a tuition payment plan.
How do I make a payment?
Make tuition payment plan payments online through Manage Your Account at
tuitionpaymentplan.com/manage via electronic debit from your checking or savings
account, and by credit card (if permitted by school).
If you cannot make a payment electronically, you can mail a check, but be sure to
mail your payments at least 15 days prior to your due date to avoid a late fee.
For your check to be successfully applied to your account, you must:
- Make your check payable to Sallie Mae.
- Make your check out for U.S. dollars only
- Write your tuition payment plan account number in the memo line on your check in
the memo line - if you are making a payment for two students, include both account
numbers on your check
Mail your check to:
- Sallie Mae, P.O. Box 11954, Newark, NJ 07101-4954 (for NYU students)
- Sallie Mae, P.O. Box 11953, Newark, NJ 07101-4953 (for all other students)
A fee may be charged if a check is not honored by your bank.
International students who need to make payments from a foreign bank can submit
payments by wire transfer in US dollars. Use the following information to complete
the wire transfer:
Send Wire To:
Bank of America
111 Westminster St.
Providence, RI 02903
ABA Routing Number:
Beneficiary Account Number:
Beneficiary Account Name:
Sallie Mae Inc., CPS - TuitionPay Account
Further Message Field:
Student's Social Security Number or Tuition Payment Plan Account Number, Student's
Name (last, first), School Name, Bill Payer's Name (last, first)
How long does it take to post a payment to my account?
All payments are posted to your payment plan account as soon as they are received.
Payments typically clear, or are paid by your bank or credit card company within
24 to 72 hours.
What types of bank accounts can be used
to make one-time and automatic electronic payments?
Most banks allow electronic debit from a checking or a non-passbook savings account.
If you are uncertain about whether your account is eligible for electronic payments,
we strongly suggest that you contact your financial institution. If you provide
an account that cannot be accessed for one-time and automatic electronic debit,
your payment will be delayed and a returned payment fee and late fee may be incurred.
The following accounts are generally eligible:
- Personal checking accounts
- Business checking accounts
- Statement savings
- Money market checking accounts
The following accounts are not eligible:
- Passbook savings
- Home equity checking
- Line of credit checking
- Money market savings
- Brokerage checking accounts
- 529 College Savings Plan accounts
- Cash management checking
How do I set up automatic payments?
You can enroll in automatic payment during your payment plan enrollment, after you
have accepted all disclosures and agreements and have made your initial payment.
You can also enroll by logging into Manage Your Account, selecting Set Up Automatic
Payments and completing the short enrollment steps.
How soon after enrolling in automatic payments
will my first automatic payment take place?
As soon as you complete the automatic payment enrollment, either during your payment
plan enrollment or in Manage Your Account, we will prepare your bank account for
automatic electronic debits. Automatic payments will begin with the next scheduled
payment due date.
Can I have more than one checking or savings
account associated with my tuition payment plan's automatic electronic debit payments?
Only one checking or savings account may be associated to your tuition payment plan
for automatic electronic debit.
How do I change my automatic payment
You can make changes to your automatic payment information by logging into Manage
Your Account at tuitionpaymentplan.com/manage,
selecting the Payment Information Tab and modifying the automatic payment information.
How does my school receive my payments?
Payments from all payment plan participants are forwarded to your school by ACH
at least monthly, based on a pre-determined schedule.
Managing Your Account
How do I create a user name and password?
During the online enrollment process, you will create your username and password
required to manage your account online. If you have already enrolled, but do not
have a username and password, visit tuitionpaymentplan.com/manage,
and select the create your login link.
How do I reset my password?
To reset you password, simply log in to Manage Your Account at
tuitionpaymentplan.com/manage, select the My Profile Tab, scroll down to the
Login Information section and update your password.
What do I do if I forgot my password?
If you forget your password, visit tuitionpaymentplan.com/manage,
and instead of logging in, select Forgot Your Password?
Then enter your user name, answer your secret question and select Reset Password.
A link will be emailed to you to allow you to create a new password and log in.
How do I unlock my account?
If you find that your account is locked, call a customer service agent at 800-635-0120,
Monday through Friday, 8am to 9pm EST
How do I change my plan amount?
To change your plan amount, log into Manage Your Account at
tuitionpaymentplan.com/manage, and select the Contract Change tab. If your school
allows changes to be made to your plan, you will be able to enter a new plan amount
in the Plan Amount Detail section. Enter the new plan amount and select Change Plan
Amount. Decreases in your plan amount take effect without further action. Increases
in your plan amount require that you continue on to view and sign new agreements
and make any payment needed to activate the new plan amount. If your school does
not allow changes to be made to your plan, you will need to contact your school's
bursar office to request a change in your plan amount.
What is Manage Your Account?
Manage Your Account allows you to view your account status, payment history and
online statements, make payments, schedule future one-time and automatic payments,
renew your account, and adjust your plan amount (if allowed by the school).
How do I renew my payment plan?
Renewing a tuition payment plan account online is convenient, fast, and safe. Simply
visit tuitionpaymentplan.com, select the renew link,
enter your Manage Your Account user name and password and complete
If you don't have a username and password set up, visit tuitionpaymentplan.com,
select Manage Your Account, and follow the link to create your
log in information. From there you can log in and select the renew link to complete
What is an electronic statement?
An electronic statement looks just like a paper statement, but you receive it quicker
and save paper and postage by viewing it online.
You will receive monthly statement notifications by email at the email address you
provided during enrollment. To ensure delivery of tuition payment plan emails to
your inbox, please add firstname.lastname@example.org
to your Email Address Book or Safe List.
*An application fee and other fees may apply